At VARO, we stand behind the quality of every product we sell. If you're not completely satisfied with your purchase, we're here to help.

30-Day Returns Guarantee

We offer a 30-day returns guarantee from the date your order is delivered.

To be eligible for a return, your item must:

• Be returned within 30 days of delivery.
• Be unopened, unused, and in its original sealed condition.
• Be returned in its original packaging.
• Include proof of purchase or your order number.

Unfortunately, we cannot accept returns for products that have been opened, used, or damaged after delivery unless they are faulty or incorrect.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Opened or used supplements.
• Products with broken safety seals.
• Items not in their original condition.
• Gift cards (if applicable).

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging.

We'll review your claim as quickly as possible and arrange a replacement or refund where appropriate.

How to Start a Return

To request a return, please contact our customer support team with your order details before sending any items back.

Once your return has been approved, we'll provide you with the return instructions and return address.

Items sent back without prior approval may not be accepted.

Return Shipping

Customers are responsible for the cost of returning eligible items unless:

• The item is faulty.
• The item arrived damaged.
• We sent the incorrect product.

We recommend using a tracked postal service, as we cannot accept responsibility for returns lost in transit.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed back to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a faulty product.

Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return your eligible item for a refund (if applicable) and place a new order.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team before returning your order.